I understand exchanging goods for services is a difficult thing. And WiGo Wireless, a Falls Church, Virginia, reseller of cell phone plans that I have recommended in the past, struggles with this exact problem. The point of this post is tell you never to interact with WiGo Wireless, or at least its sales person Paul Jaeger. If you understand this, then there is no point in reading further.

The simple version of the story is that Paul Jaeger and WiGo Wireless actively lied to me in selling a phone that does not sync with my computer and in selling me a more expensive service plan. Once I realized both of these deceptions, I demanded my money back. They refunded me all but $15, saying that this $15 is a non-refundable upgrade fee. Besides the fact that my decision to upgrade was based upon Paul Jaeger and Wigo Wireless misleading me, they (1) never filed the paperwork to actually upgrade my service (i.e., I asked for a refund before they actually upgraded my service) and (2) their bill did not specify this was a non-refundable fee.

In the end, I filed complaints with my bank and the Better Business Bureau, and received the refund in full. The lesson, as promised in the first paragraph, is do not do business with WiGo Wireless or Paul Jaeger.

Three last tidbits:
(1) The repetitious use of WiGo Wireless and Paul Jaeger is meant to assist with search engines.

(2) If you want the long version of this story, which has even more instances of lies and deception on Paul Jaeger’s and WiGo Wireless’ parts, I can e-mail you my four-page single-spaced letter.

(3) I also had the pleasure of paying a “migration fee” when I moved from ATT to Cingular, a fee I doubt Cingular will refund me now that they are ATT (again).